Volunteers are asked to use the following guidelines when encountering migrants in the desert. We are publishing the protocols to help the public understand the nature of our service.

1. Please park the water truck safely out of the way of traffic when stopping to talk with migrants.
2. Questions to ask:

a. Do you need help?
b. Do you need water?
c. Do you need food?
d. Do you need medical attention?
e. Do you know where you are?
f. Do you know where you are going and how far to your destination?
g. Do you want to call the Border Patrol to be taken to the port of entry?

3. If migrants need help, you may call from a personal cell phone if you wish. In remote areas where cells are not available, please use the satellite phone located in the truck.

4. You may give migrants water or refill jugs/bottles they are carrying.

5. You may give migrants food packs located in the truck bins.

6. You may give away other supplies on the truck – clothing, blankets, cold packs, etc.

7. You may provide first aid. Refer to medical tips pages in the truck’s notebook.

8. You may transport to medical facilities only if you judge that transporting the person will not further jeopardize his or her health. Before you contemplate transporting, please call the Border Patrol or Humane Borders. A Humane Borders volunteer will make appropriate calls to Border Patrol officials if you have not been able to establish contact.

9. When arriving at the medical facility, the staff will inquire about the nationality of the patient.There is no hiding the fact that you have transported an undocumented person. You are required to cooperate. Explain that you have already contacted the Border Patrol concerning the transportation of the patient.

10. It would be helpful to know exactly where you picked up the person in case a search and rescue operation ensues for companions. In case of severe trauma, do not hesitate to call a trauma center and have professionals talk you through actions to take.